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Shipping and Delivery

Members get free shipping
Members of Renovator Store enjoy FREE DELIVERY on most items within Australia.  Signup to be a member now - it's free!

Guest shipping rates
For those that prefer to shop as guests, shipping will be charged at the flat rate of $9.50 including GST, or 5% of the cart total (whichever is greater).

Bulky items
Some bulky items incur special freight charges.  See product page/cart for details.  

For Baths, please see their respective product pages for details as standard shipping rates do not apply. Detailed Bath Shipping Information can be found here.

For floorboard delivery information click here 

Delivery method and timeframe

Preferred carriers

Unless otherwise stated, orders are typically processed within one business day from the order time and if you order before 10am on a business day the order is typically despatched same day. Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Our preferred carriers are Australia Post, Couriers Please, Toll Ipec, and Hunter Express, however sometimes other carriers are utilised. In most cases the average delivery times we observe are:

VIC Metro 2 to 3 business days
VIC Regional 3 to 4 business days
NSW Metro 2 to 4 business days
NSW Regional 3 to 5 business days
QLD Metro 2 to 4 business days
QLD Regional 3 to 5 business days
TAS, SA, WA and NT 3 to 5 business days

These are average delivery times and we often observe shorter and longer timeframes. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.  

See our detailed delivery timeframe estimation page.

Tracking
In most cases you will receive instructions by email on how to track your delivery once your order has been completed.

What if I am not at home to accept delivery?

Our deliveries typically require a signature upon delivery and our nominated couriers typically deliver only during business hours.  So it is best to provide a shipping address that will be attended during business hours.  If someone is not available to accept the goods the standard practice is to leave a card informing you how to make instructions for re-delivery, or to collect from your local Post Office.  

For items sent via TOLL you can instruct the delivery driver to drop off your packages by printing and completing an “Authority to Leave Declaration Form.” You must display this form in a safe and clearly visible place for your Toll delivery driver to drop off your items. Click here for "Authority to Leave Declaration Form."

You can put a short note on your order on the order completion screen to provide an authority to leave parcels, however Renovator Store cannot guarantee the carrier will observe these requests.

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