Service and Handling Fee

Delivery Costs

Members get free shipping (unless otherwise highlighted)
Members of Renovator Store enjoy FREE DELIVERY within Australia!  Signup to be a member now - it's free!

Guest shipping rates
For those that prefer to shop as guests shipping will be charged at the flat rate of $9.50, or 5% of the cart total (whichever is greater).

Bulky items
Some bulky items incur special freight charges.  See product page/cart for details.  

For floorboard delivery information click here 

Quick Despatch

Unless otherwise stated, orders are typically despatched within one business day.  If an order is made after hours or on non-business days it is deemed to be made on the next business day - so, for example, an order made on the weekend will be queued for despatch on the Monday, and is typically despatched that day or the following business day.  If you order before 10am on a business day we make best efforts to despatch it the same day.

Delivery Timeframes

Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Australia Post and Toll Ipec are our preferred carriers, although sometimes other carriers are utilised. In most cases the average delivery times we observe are:

These are average delivery times and we often observe shorter and longer timeframes. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. 

To see more detailed estimated delivery timeframes visit our Estimated Shipping Times page.

Your order might arrive in separate deliveries

An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.

How can I track my order delivery?

In most cases you will be sent instructions by email on how to track your delivery once your order has been completed.  In some cases tracking information is not available.  If you are concerned about the progress of your delivery the fastest way to get information is to contact the carrier and quote the tracking number.  We can only see the same tracking information available to you.

What if I am not at home to accept delivery?

Australia Post and Toll typically require a signature upon delivery and our nominated couriers typically deliver only during business hours.  So it is best to provide a shipping address that will be attended during business hours.  If someone is not available to accept the goods the standard practice is to leave a card informing you how to collect at your local Post Office or for re-delivery.

You can put a short note on your order on the order checkout screen to provide delivery instructions, however Renovator Store cannot guarantee the carrier will observe these requests.

We can deliver to an Australia Post Parcel Locker 

For a single item purchase you can easily arrange for delivery to an Australia Post parcel locker.  There are 200 locations across Australia (also at 7-Eleven Stores and BP Service Stations) that are accessible 24/7 and free to arrange.  They will email and SMS you when its ready to collect!  See the details here.

Money Back Guarantee

We want you to be completely satisfied! We offer a 30 day money back guarantee for members (14 day for guest purchasers) across all products except flooring products, custom-made products, fire-extinguishers, and gift cards. If you wish to return your delivered product, simply email us and we'll arrange the product to be returned and to refund you (less Delivery Costs). Terms and conditions apply.  See our Money Back Guarantee Terms and Conditions for more information.

Returns Policy

Please see our returns policy here.

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