The perfect gift - especially when it's last minute!
Send a Renovator Store Gift eCard straight to your lucky recipient's email account with your own custom message! They will have their gift instantly. Or, if you prefer, you can opt to send it to your own email so you can forward it on or print it out and deliver personally. Read the order instructions carefully below.
If you know someone planning to build or renovate - or already in the process - this is the PERFECT GIFT. It's exactly what they need! If you do not know what they want then it's best not to guess - they will love this gift as they can pick whatever they like from our extensive range. Give your friends a head-start on their house build or renovation project, give them that extra budget to upgrade their plans, or simply treat them to a future shopping spree for our tapware, lighting, door furniture and other home improvement products.
Convenient - pick a value anywhere from $10 to $1,000.
- Valid and redeemable for 365 days from date of order
- Digital - there's no need to wait for it in the mail as it will be immediately sent to the recipient's inbox after purchase.
- The Gift eCard will include a unique voucher code. Keep this code safe as it can be used by anyone.
- It can be used to purchase any of the items available on Renovator Store.
- The value of the Gift eCard does not need to be used in a single purchase - any remaining value can be used in subsequent transactions before the expiy date using the same code.
- The balance left on an Gift eCard can be checked from the "My Account" section of our website
- Enter the amount for the gift card
- Select the "Gift Voucher to a friend" check box or leave it blank if you want a blank voucher sent to your email
- If sending to a friend
- Enter their name as you would like it shown on the Gift eCard
- Enter their email address to send it directly to them, or enter your own email address if you prefer to receive it and personally forward it on.
- Enter a custom message as you would like it shown on the Gift eCard
Take care in entering an email address as Renovator Store cannot take responsibility for incorrectly entered email addresses
Redeeming the eCard (voucher)
A gift eCard can be redeemed in part or in whole. Any remaining credit will still be availble with the same coupon code until the expiry date. There are two ways to redeem the voucher:
- Simply enter the voucher code as a discount coupon at the "My Cart" screen; or
- You can use it on the Checkout screen as a form of payment (and you can top up with other payment methods if need be).
Members get free shipping (unless otherwise highlighted)
Members of Renovator Store enjoy FREE DELIVERY within Australia! Signup to be a member now - it's free!
Guest shipping rates
For those that prefer to shop as guests shipping will be charged at the flat rate of $9.50, or 5% of the cart total (whichever is greater).
Some bulky items incur special freight charges. See product page/cart for details.
For Baths, please see their respective product pages for details as standard shipping rates do not apply.
For floorboard delivery information click here
Unless otherwise stated, orders are typically despatched within one business day. If an order is made after hours or on non-business days it is deemed to be made on the next business day - so, for example, an order made on the weekend will be queued for despatch on the Monday, and is typically despatched that day or the following business day. Items that are ordered before 12noon (10am for New Zealand) on a business day, are usually despatched that same day.
Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Australia Post and Toll Ipec are our preferred carriers, although sometimes other carriers are utilised. In most cases the average delivery times we observe are:
|VIC Metro||1 to 3 business days|
|VIC Regional||2 to 4 business days|
|NSW Metro||2 to 4 business days|
|NSW Regional||4 to 6 business days|
|QLD Metro||3 to 5 business days|
|QLD Regional||4 to 9 business days|
|TAS, SA, WA and NT||3 to 9 business days|
These are average delivery times and we often observe shorter and longer timeframes. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier.
To see more detailed estimated delivery timeframes visit our Estimated Shipping Times page.
Your order might arrive in separate deliveries
An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.
How can I track my order delivery?
In most cases you will be sent instructions by email on how to track your delivery once your order has been completed. In some cases tracking information is not available. If you are concerned about the progress of your delivery the fastest way to get information is to contact the carrier and quote the tracking number. We can only see the same tracking information available to you.
What if I am not at home to accept delivery?
Australia Post and Toll typically require a signature upon delivery and our nominated couriers typically deliver only during business hours. So it is best to provide a shipping address that will be attended during business hours. If someone is not available to accept the goods the standard practice is to leave a card informing you how to collect at your local Post Office or for re-delivery.
You can put a short note on your order on the order checkout screen to provide delivery instructions, however Renovator Store cannot guarantee the carrier will observe these requests.
We can deliver to an Australia Post Parcel Locker
For a single item purchase you can easily arrange for delivery to an Australia Post parcel locker. There are 200 locations across Australia (also at 7-Eleven Stores and BP Service Stations) that are accessible 24/7 and free to arrange. They will email and SMS you when its ready to collect! See the details here.
Money Back Guarantee
We want you to be completely satisfied! We offer a 30 day money back guarantee for members (14 day for guest purchasers) across all products except flooring products, custom-made products, fire-extinguishers, and gift cards. If you wish to return your delivered product, simply email us and we'll arrange the product to be returned and to refund you (less Delivery Costs). Terms and conditions apply. See our Money Back Guarantee Terms and Conditions for more information.
Please see our returns policy here.
You can send an eGift card to your lucky recipient in a variety of ways:
Have it send on purchase by email: Make sure you check the 'Send Gift Voucher to friend' box. Enter your friend's email address in the form above, and include a custom message that your friend will receive.
Print it out and deliver yourself: Its always nice to receive something in person. Simply do not check the 'Send Gift Voucher to friend' box'. You will receive the gift card in your email inbox once the purchase completes. Simply print it out.
Forward the email yourself: Maybe you have a lot more to say and wish to forward on the eGift card email you receive with your own personal message. Simply do not check the 'Send Gift Voucher to friend' box'. You will receive the gift card in your email inbox once the purchase completes.
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