Get your renovation products straight to your doorstep!

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Open for business

We are pleased to report that Renovator Store is open for business and has procedures and policies in place to continue to support its customers and despatch processes in conformity with the Government directives and advice.

Free shipping is still available on most products, while Click n Collect is still available from our Oakleigh warehouse in Melbourne. As the collection desk is now inaccessible, please wait to be contacted by our staff before coming to collect an order and we will set up for a non contact pick up (e.g., items may be brought to your vehicle).

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Experiencing higher volumes

Please note that we are experiencing higher than normal volumes which may result in minor delays on despatch. At this stage we are able to continue to meet our stated despatch guidelines. Some of our suppliers are operating under constraints and they may advise us of unexpected delays. We will of course let you know if there is any impact to your order.

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Shipment services generally on track

Most shipment carrier services are generally on track. However, we are observing some minor delays with selected carriers to some destinations. We advise you to monitor the tracking of your item(s) once we advise you they are despatched. Please note that carriers, including Australia Post, have implemented social distancing procedures at the point of delivery which may prevent you from contact with the delivery person or signing for the goods. Please check the Carriers' websites for more information.

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Limitations on supplies

Renovator Store is also seeing increased production timetables and port delays for importations which may mean stock levels become more variable in the short to medium term. We are expecting periods of stock shortages and will endeavour to advise expected delayed despatch dates on our affected product pages. If you have future order requirements we advise you to call us on (03) 9544 3003 so we can understand and discuss your needs.

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Contact us

Should you have any question about your order we advise you to contact us right away at 1800-RENOSTORE or send a quick email to service@renovatorstore.com.au.

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