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FAQs
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This ELITE® Butler kitchen Spice/Condiments rack with Paper Towel holder is just the storage solution you need to create a compact kitchen or to keep all your cooking and cleaning needs close at hand.
Many customers like to install these close to the stove and food preparation area so they have all their utensils and spices/sauces at hand, or in the walk-in pantry, so their favourite items are handy and visible. It also keeps dangerous items such as sharp knifes up high and away from small children.
Beware of light weight wall storage units that can bend - the ELITE Butler range is a commercial grade hardened steel product that is made to last. Its unique mounting rod design makes installation a breeze and allows you to simply lift the units on and off to change your storage setup.
Key Features:
- Store high use items right where you need them - Paper towel and Spices
- Easy Cleaning - Easily Removable
- Strong and Durable
- Perfect for Modern Décor
- 315mm width - Perfect for areas close to cooking
- 10kg Load Capacity
Dimensions:
Installation
Simply install the Mounting rail. Click on the book to download the instruction manual (PDF) for this product.
ELITE® specialises in kitchen storage hardware. It provides functionality, organisation, class and style for today's modern kitchen. Organising your kitchen has never been so easy - and organisation is the secret to a workable cooking environment, a clear bench-top, and a minimalist kitchen exterior. The modern designs of the ELITE® kitchen storage hardware range maximise the utilisation of space and provides convenient access through innovative pull-out mechanisms. The ELITE® range is made with quality materials including chrome, timber and stainless steel for durability, strength and easy cleaning. Ball-bearing runners and soft-close pull-outs are standard inclusions rather than expensive options. Get an organised kitchen - get an ELITE® Kitchen!
Warranty
5 year manufacturer warranty against manufacturing faults. Conditions apply - see product documentation and Returns and Warranties Policy.
Delivery Costs
Members get free shipping (unless otherwise highlighted)
Members of Renovator Store enjoy FREE DELIVERY within Australia! Signup to be a member now - it's free!
Guest shipping rates
For those that prefer to shop as guests shipping will be charged at the flat rate of $9.50, or 5% of the cart total (whichever is greater).
Bulky items
Some bulky items incur special freight charges. See product page/cart for details.
For Baths, please see their respective product pages for details as standard shipping rates do not apply. Detailed Bath Shipping Information can be found here.
For floorboard delivery information click here
Quick Despatch
Unless otherwise stated, orders are typically despatched within one business day. If an order is made after hours or on non-business days it is deemed to be made on the next business day - so, for example, an order made on the weekend will be queued for despatch on the Monday, and is typically despatched that day or the following business day. Items that are ordered before 12noon (10am for New Zealand) on a business day, are usually despatched that same day.
Delivery Timeframes
Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Australia Post and Toll Ipec are our preferred carriers, although sometimes other carriers are utilised. In most cases the average delivery times we observe are:
| VIC Metro | 1 to 3 business days |
| VIC Regional | 2 to 4 business days |
| NSW Metro | 2 to 4 business days |
| NSW Regional | 4 to 6 business days |
| QLD Metro | 3 to 5 business days |
| QLD Regional | 4 to 9 business days |
| TAS, SA, WA and NT | 3 to 9 business days |
These are average delivery times and we often observe shorter and longer timeframes. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier.
To see more detailed estimated delivery timeframes visit our Estimated Shipping Times page.
Your order might arrive in separate deliveries
An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.
How can I track my order delivery?
In most cases you will be sent instructions by email on how to track your delivery once your order has been completed. In some cases tracking information is not available. If you are concerned about the progress of your delivery the fastest way to get information is to contact the carrier and quote the tracking number. We can only see the same tracking information available to you.
What if I am not at home to accept delivery?
Australia Post and Toll typically require a signature upon delivery and our nominated couriers typically deliver only during business hours. So it is best to provide a shipping address that will be attended during business hours. If someone is not available to accept the goods the standard practice is to leave a card informing you how to collect at your local Post Office or for re-delivery.
You can put a short note on your order on the order checkout screen to provide delivery instructions, however Renovator Store cannot guarantee the carrier will observe these requests.
We can deliver to an Australia Post Parcel Locker
For a single item purchase you can easily arrange for delivery to an Australia Post parcel locker. There are 200 locations across Australia (also at 7-Eleven Stores and BP Service Stations) that are accessible 24/7 and free to arrange. They will email and SMS you when its ready to collect! See the details here.
Money Back Guarantee
We want you to be completely satisfied! We offer a 30 day money back guarantee for members (14 day for guest purchasers) across all products except flooring products, custom-made products, fire-extinguishers, and gift cards. If you wish to return your delivered product, simply email us and we'll arrange the product to be returned and to refund you (less Delivery Costs). Terms and conditions apply. See our Money Back Guarantee Terms and Conditions for more information.
Returns Policy
Please see our returns policy here.
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