At Renovator Store our customer service team would be very happy to assist you:
Our key addresses are:
Main Office & Warehouse Addresses
Renovator Store Pty Ltd
49-51 Mills Road
Braeside, VIC, 3195
Until further advice, we will temporarily not be accepting walk-ins in our warehouse.
Note: Do not return products to this address unless advised.
Money Back Guarantee
Renovator Store wants to make you feel comfortable shopping on our site. That is why we offer you a money back guarantee if you are not completely satisfied or just simply change your mind. This guarantee does not apply to Aguzzo artstone baths, Aguzzo artstone basins, flooring products, custom assembled products, fire extinguishers, spare parts, and gift cards.
Our registered members get 30 days money back guarantee. Non-members get a 14 day guarantee.
If you wish to return a product to us under this Guarantee the product has to be in "as new" condition, unused and 100% re-saleable. Simply contact our friendly order management team who will provide instructions on how to return the item. Once we have received the item under the terms of this Guarantee, we will you in full less our shipping and handling costs. Important terms and conditions apply that you should understand - see our Money Back Guarantee Terms and Conditions.
Ordering and Payments
The simplest way to order is through our website. We can also take orders over the phone during normal business hours. Our business is structured to keep costs low and therefore prices low, so we do not have a national network of showrooms or sales staff. However, we are confident you will find the quality products to complete your renovation products at a price that will keep you smiling! And if need be, returns are easy under our money back guarantee.
To purchase our products through this website, simply select the products you wish to purchase and add them to your cart. If you have any queries about a product you can visit the Product Hints section of the product page, or you can submit a query on the product page. There is also lots of useful tips and ideas from RenovatorMate, our free renovation ideas service. Once you have finalised your cart, go to the checkout and enter the required information such as your shipping address and payment information.
Shop with confidence that your information is secure: Payments through our website are managed and processed by global payment providers: Secure Credit Card, Paypal and AfterPay. Renovator Store never has access to or retains your credit card information. Our website uses the latest Secure Socket Layer (SSL) Technology from Let’s Encrypt to provide you with the most secure and convenient online shopping experience possible.
As part of the checkout process, you will be accepting the Renovator Store’s Purchase Terms. Check out our Order and Payments policy for more details.
Shipping and Delivery
Get free shipping
Customers of Renovator Store enjoy FREE DELIVERY on most items within Australia. Check out Renovator Store's Shipping and Delivery policy for more details.
Some bulky items incur special freight charges. See product page/cart for details.
For Baths, please see their respective product pages for details as standard shipping rates do not apply.
For floorboard delivery information click here
Delivery method and timeframe
Unless otherwise stated, orders are typically processed within one business day from the order time and if you order before 10am on a business day the order is typically despatched same day. Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Our preferred carriers are Australia Post, Couriers Please, Toll Ipec, and Hunter Express, however sometimes other carriers are utilised. In most cases the average delivery times we observe are:
VIC Metro 2 to 3 business days
VIC Regional 3 to 4 business days
NSW Metro 2 to 4 business days
NSW Regional 3 to 5 business days
QLD Metro 2 to 4 business days
QLD Regional 3 to 5 business days
TAS, SA, WA and NT 3 to 5 business days
These are average delivery times and we often observe shorter and longer timeframes. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.
See our detailed delivery timeframe estimation page.
In most cases you will receive instructions by email on how to track your delivery once your order has been completed.
What if I am not at home to accept delivery?
Our deliveries typically require a signature upon delivery and our nominated couriers typically deliver only during business hours. So it is best to provide a shipping address that will be attended during business hours. If someone is not available to accept the goods the standard practice is to leave a card informing you how to make instructions for re-delivery, or to collect from your local Post Office.
For items sent via TOLL you can instruct the delivery driver to drop off your packages by printing and completing an “Authority to Leave Declaration Form.” You must display this form in a safe and clearly visible place for your Toll delivery driver to drop off your items. Click here for "Authority to Leave Declaration Form."
You can put a short note on your order on the order completion screen to provide an authority to leave parcels, however Renovator Store cannot guarantee the carrier will observe these requests.
Click And Collect
Click And Collect is available for selected items from Renovator Store, Braeside.
You will be contacted by the Renovator Store team after you place your order if any items can not be collected.
How Do I Click And Collect?
Select "Click and Collect" during checkout - Note: This option is only visible if you are ordering eligible items
You will receive an email within 2 business days when your order is ready to be collected
You can collect your items from Renovator Store, Braeside between 10am and 4pm
Any items not eligible for Click And Collect will be despatched to you
Location and Business Hours
49-51 Mills Road
Braeside, VIC, 3195
Look for Profile Interiors at the Entrance of the Complex. Renovator Store is located towards the back at Number 10.
Click And Collect is available from 10am to 4pm Monday - Friday
Renovator Store stands behind the products it offers – we want you to be completely satisfied that the product performs as it should. All our products have been rigorously and independently tested to meet Australian standards for their intended use. This means you and your trade builders can be confident they will perform as expected. We also use a number of quality assurance steps to target zero faults and mistakes. Of course, now and again something does not go to plan and items get damaged during shipping, or they are not packed complete, or present a manufacturing fault during their warranty period.
As an Australian consumer you have protection and rights under Australian Consumer Law. In addition to any rights you may have under law, all our products have a standard warranty period of 12 months from date of purchase, and many have longer manufacturer warranty protection periods as listed on the product pages. We stand behind the products we sell and in most cases will manage warranty claims with manufacturers on your behalf. Check out Renovator Store's Warranty Policy for more details.
Detect faults before installation. We require our customers to check their products on arrival and before installation. That way any pre-existing fault can be identified before the product is fixed to your house. Product warranties only cover the product - not it's removal or re-installation.
Protect your products from installation risks. Sometimes products are in perfect working order when tested on arrival, but present problems when installed. For example, construction debris in water lines can foul a new tap mechanism on installation – this problem can be avoided by requesting the plumber flush the water lines before they install your brand new tap. If installation instructions are not followed strictly any resulting issues might not be covered by the product warranty. See our RenovatorMate section on product pages for more helpful suggestions to minimise installation problems.